blueC 802 Inc recently released a suite of new mobile applications for its blueButler platform that enables key call center applications to be extended to mobile workers including Mobile Queue and Mobile Phone Recording.

blueButler Mobile Queue extends office phone system capabilities to mobile workers and is designed to work with existing PBX phone systems and cellular phones.  Mobile Queue enables users to login to the call center queue from their mobile phone and control their Ready/Not Ready state.  This unique capability enables mobile workers to dynamically join the queue at any time and decide when they can answer calls that are queued.  Managers can deal with peak calling periods by utilizing mobile staff at a moment’s notice to handle a higher than expected influx of calls.  And mobile workers can be more productive during their downtime between jobs by logging into the queue temporarily to assist the call center.

By integrating with the PBX’s ACD queue, Mobile Queue ensures that the mobile agent calls are included in the statistics in the existing call center reports.  This seamless capability gives management immediate oversight of not only the ACD calls handled by the mobile workers, but all inbound and outbound mobile phone call activity and the amount of time each mobile worker was logged into the queue.

blueButler iDR (Intelligent Digital Recording) provides tremendous flexibility and efficiency for staff and management alike.  Where call recording is central to a business process, the enterprise is no longer tied to the use of the desk phone.  With iDR, companies now have the ability to record their mobile phones and have the recordings stored in the same secure centralized database as their PBX digital and IP phone calls.  With mobile phones securely recorded, staff can work anywhere and still comply with internal or regulatory record keeping requirements.

Recording calls is used extensively for many critical business processes including transaction verification, dispute resolution, audio signatures (to bind new business and obtain regulatory consents), regulatory compliance tracking, claims reporting and adjusting, project management and quality control.  Many of these processes are more efficient if they are not tied to the desk phone.

blueButler uses a mobile client application that runs in the background on the mobile device to record all incoming and outgoing calls.  The mobile client provides users with an intuitive, easy to use interface to blueButler.  And blueButler uses market-leading MASC technology to deliver high-quality recordings with excellent audio compression that ensures efficient use of the mobile network’s bandwidth.

blueButler also provides affordable digital call recording for your office phones to enable high quality intelligent digital recording that fits every budget.

blueC 802 Inc. specializes in enterprise Digital, VoIP and Mobile Phone Call Recording and Mobile Workforce Optimization software.  For more information please contact John McDonald at 519-880-0741 or visit http://www.blueC802.com.

Comments:

This phone can be the base of your contact center. More than that. Its all the Call Center Software you need (www.inin.com)! This is so high tech, after you set it up you hardly have to touch it anymore. The company I work for needs one of these.

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