Mobile Caller ID bridges gap between sales team and potential clients
Knowing who is calling can help employees prioritize their schedules
Greg Smith, President, Privus Mobile
For today’s professionals, life can hinge on their smartphones. Most sales reps have more than 1,000 contacts saved inside their wireless device – an accumulation of years of storing and saving every lead that comes their way. Seasoned business veterans might be pushing 3,000 names and numbers. Sales teams and business executives depend on these old contacts and new leads to make a living and create opportunities for the corporations they represent. Despite all those contacts, they all share a familiar moment with their phones:
A new caller. Ten random digits staring you in the face. An area code you don’t recognize. Could it be a sales lead or a telemarketer? Do you take the call or let it go to voicemail? Will they leave a voicemail?
These fears slice into their brains before the phone has the chance to stop ringing, and, through it all, they are left with two options: answer or ignore.
By equipping your company’s phones with mobile Caller ID service, your team members are better equipped to handle the call. Mobile Caller ID is a downloadable service to smartphones that enables the user to see the calling name and number on every call, not just the ones stored in his/her contacts list. It’s an innovation wireless customers have wanted for years, after enjoying those same Caller ID comforts with home and other landline phones. Now, businesses can use the knowledge of who’s on the other end of that wireless call to their benefit.
Your employees are continuously looking for advantageous ways to get a better angle on a potential lead. With new calls appearing and reappearing on your phone display, it can be tough keeping track of who’s calling from what number. Mobile Caller ID service provides its users with a first and last name or business name on more than 95 percent of names for callers not already in the directory – more than most landline Caller ID services. It can also identify international calls.
A unique advantage to mobile Caller ID services is that they give the user the option to add both name and number to the contacts list with just a push of a button. No more keying each letter and number to create a new entry for a sales lead. Whether they answer the call or they ignore it, one touch gives the user quick contact storage.
Before stepping out of that business meeting to take the call, let mobile Caller ID tell you if it’s worth it. When an employee’s entire life – professional and personal – is managed from a single phone, mobile Caller ID can be a helping hand that prepares your coworkers for every curve your phone can throw at them.
Greg Smith is President of Privus Mobile, a Caller ID service available for wireless phones, providing customers with real-time access to detailed caller name and number information. With 28 years experience in the telecommunications industry, Smith is an expert in telecom technology and has authored numerous articles featured in assorted business and trade publications.